Frequently Asked Questions


Sales Claims

If you have purchased a minimum value of £50 (excluding VAT) of Honeywell branded products with an invoice date no older than 30 days, your claim is eligible!

Visit the claim form, enter the details about your invoice.  In order to calculate the quantity of £50 spend, take your total spend on Honeywell branded produts (excluding VAT), round down to the nearest £50 and then divide by 50.  For example an invoice showing a total spend of £260 on Honeywell branded products would be eligible for 5 x £50 spend, 250 points. Claims must be submitted within 30 days of the invoice date, you can make 1 claim per invoice number, subsequent claims with duplicate invoice numbers will be declined.

Regularly, you will have the chance to earn extra points by purchasing promotional products. Visit the claim form and the promotion page or look out for emails to see what’s currently on promotion then enter the quantity of each product that’s on your invoice. Points will be awarded weekly for your purchases.

Please let us know if this happens by emailing enquiries@my-rewards.com, we can decline your claim and allow you to resubmit it so long as we are made aware.

Yes, but you need to submit them on separate claims, please enter details for your first then fill the form in again for your second invoice

Please upload your invoice as a scanned image file, PDF or as a photo (this works especially well if you are on mobile). We need to be able to see a copy of the original invoice in order to approve your claim.

No, we cannot accept receipts as proof, please upload a copy of the invoice with your claims.

Yes. Corporate Rewards and Honeywell will only use this data for the purposes of the reward programme, it will not be shared with any third parties, if there is payment information showing on the invoice, please cover this before submitting. All data, once received, is stored encrypted and deleted within 6 months of the end of the programme.

Invoice data will not be seen by Honeywell. 

Usually, it would be for one of these reasons:

  • The invoice is older than 30 days
  • The amount was inclusive of VAT
  • The amount written contained an error
  • The products claimed didn’t match the invoice
  • We can’t read the invoice

We understand that you’re very busy and really appreciate your time for logging a claim on Honeywell Rewards. Sometimes, there can be typos or other errors which are perfectly normal. The platform doesn’t allow us to modify your claim if we notice an error, so we’ve had to decline it.

You should receive a communication from our team to let you know what to do next, but if you haven’t or if you have any question please do not hesitate to contact us at CSM@my-rewards.com

To have your claim approved, please log it again to start earning lots of points!

Points

No – the rewards are assigned on an individual basis and points cannot be transferred to another person.

When an order is placed it will show as “pending” until it is shipped. Once shipped the status will be updated to “dispatched” and any tracking numbers available from the suppler will be displayed on your account next to the order number along with a link to the courier website.

No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors.

No – you are unable to buy additional points for reward orders. Only points awarded through the scheme can be used towards rewards and no additional payment can be taken.

Yes – when placing the order you can enter additional information such as delivery information or personalisation in the extra text box provided on the order page.

Delivery times will vary depending on the item ordered however we advise you to allow up to 10 working days for dispatch of your order.

Please feel free to contact enquiries@my-rewards.com with your order number if your reward has not been dispatched after 10 working days of placing the order.

eVouchers are sent to the email address provided at the point of placing your order, if you have not received the email containing your eVoucher please check your junk mail folder, if you have still not received it please email enquiries@my-rewards.com with the order reference.

Please email enquiries@my-rewards.com with the details and we will contact the supplier to resolve this for you as soon as possible.

Generally rewards will need to be signed for – particularly if they are high value or large items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a work or residential address for yourself or a family member.

If for any reason you miss the delivery of a reward that requires a signature, you will be contacted by the courier with details on how to re-arrange delivery or collect the item.

Yes you can change your delivery address providing your order hasn’t yet been dispatched. Please email enquiries@my-rewards.com with the order number and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.

Yes you can cancel your order within 24 hours of placing it providing it hasn’t yet been dispatched. Please email enquiries@my-rewards.com with the order reference as soon as possible after you have placed the order.

We are able to help with most queries about historical orders placed on our system, please email enquiries@my-rewards.com with the order reference and your query. Unfortunately we are not able to help with any gift card or eVoucher queries older than 3 months.​