Terms & Conditions


"Administrator" means Corporate Rewards Ltd, programme administrator

"Participant" is defined as Honeywell Home customers (Installers) who have accepted these Terms and Conditions of Use.

"Programme" is defined as Honeywell Home Rewards, a points banking incentive scheme for Installers purchasing Honeywell branded products, and all its component parts.

"Website" is defined as https://rewards.honeywellhome.com

These Terms and Conditions of Use apply to Resideo Technologies Inc's UK Installer promotion, underlicense from Honeywell International, Honeywell Home Rewards.


By accessing, transacting points, or using any aspect of the 

Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website.  Resideoreserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions.  


This Programme is open to Participants who are a resident in the United Kingdom and are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme.  This Programme cannot be combined with any other Honeywell Programmes, offers or rebates. 

The Programme and its benefits are offered at the discretion of Resideo and its affiliated companies, and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.

Employees of Resideo, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of Resideo are eligible to participate in employee reward or recognition Programmes.


Installers must purchase Honeywell Home branded products and make a claim through the Honeywell Home Rewards platform.  Points will be awarded for every £50 value of purchased Honeywell branded products, rounded down to the nearest £50.  In addition, Honeywell may offer points for products on promotion through the Honeywell Home Rewards incentive.  Promotional products are subject to change at any time.

Installers are required to upload a copy of the qualifying invoice as part of their claim clearly showing Merchant Name, Date of Invoice, Invoice Number, Products Purchased and Invoice Total.  Invoices will only be eligible for rewards if dated within 60 days of the date of claim.

Receipts will not be accepted as a valid form of proof.

Claims will be monitored during the programme, duplicate claims for the same invoice number will be declined and 10 claims will be audited per month.  Installer accounts on the Honeywell Home Rewards platform may be closed and points all removed if a claim is found to be fraudulent.

Honeywell is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Honeywell or the Administrator, or any misrepresentation of any information furnished to Honeywell may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.


This Programme runs from 18th July 2017 until further notice.

Participants may make claims from 18th July 2017 until further notice.  

Should we decide to close the programme, participants will have up to 30 days to redeem the points.

Any points not redeemed by the closure date will be forfeited.


Personal data which you provide when you register for the Programme may be used for Programme communications and future Resideo marketing activity; your data will not be used for any other purpose. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. 


Reward points will be awarded to each Participant on completion of a claim for qualifying activity.

Claims will be reviewed weekly with points for the invoice value being awarded weekly if approved.

Points for promotional products included within each sale will be awarded monthly provided the claim meets all specified criteria.

50 reward points will be awarded for every full £50 (excluding VAT) spend on Honeywell Home branded products where an invoice is provided as proof of purchase.  Claim must be made within 60 days of invoice date.  Points will be awarded for approved claims within 7 days.

Points will also be awarded for promotional products as communicated through the platform.  Each promotional product will have a fixed points value, points will be awarded within 1 month where an invoice is provided as proof of purchase.  Points will be multiplied by quantity purchased with no limit.

Promotional products will be available for a limited period of time and are subject to change at any time.  Changes will be communicated through the Honeywell Rewards website.

In addition, Installers may be given an Instant Points Voucher by a Honeywell Representative which may be redeemed through the Honeywell Home Rewards website.  All vouchers are worth 50 points.

Participants may opt to either:

(i) save points awarded for redemption at a later date; or

(ii) redeem some or all of the points awarded for prizes through the https://www.rewards.honeywelluk.com website

Points must be redeemed via the Programme Website.  Prizes, once chosen, can only be changed if the redeemer contacts enquiries@my-rewards.com within 24 hours of the redemption.    

Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both. 


Points may only be redeemed via the Programme Website Administrator.  Prizes, once chosen, can only be changed if the redeemer contacts enquiries@my-rewards.com within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Honeywell to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability. 


In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.  

The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.


The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant. 

Participants should not accept delivery of items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.  If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative.  

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.


Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.    

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt.  

The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Vouchers and Gift Cards

From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards.  In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.

In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used.  

a) If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card

b) If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card

c) If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.

Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.  Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.


Programme termination

Resideo or The Administrator reserves the right in its sole discretion to change, cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed by 31st January 2018 (inclusive).


Resideo and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this incentive including, but not limited to, reward points, prize draw prizes and promotional giveaways. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.


No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Honeywell’s decision shall be final.  Resideo and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

Resideo and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that Resideo  and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Honywell’s or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd on behalf of Resideo

Promoter: Resideo Technologies, Inc. Skimped Hill Lane, Downshire Way, Bracknell, BERKS RG12 1EB GBR

Copryright ©2018 Resideo Technologies Inc, The Honeywell Home trademark is used under license from Honeywell International Inc